The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% had recently encountered some kind of issue.

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found. Forty-three percent of respondents reported alternating between multiple modes of tapping — for example, occasionally using both an OMNY card and a physical credit card.