Operating with a reduced workforce, Randolph County's 911 call center is working to address the vacancies and provide ...

Turnover in call center work is reportedly more than double the average of other jobs. Raymond understands why: "I think it's hard. They're not necessarily looking for a resolution.

CINCINNATI -- After nearly three years of technical-support work in a call center, Saureshwar Banerjee was feeling restless. Days spent patiently talking people a world away through problems with ...