Actively listening, engaging in a two-way conversation and thinking like a journalist are all easy steps that will help you become more relevant and interesting.

It’s important to mention that listening to your customers requires patience. It’s not easy to slow down and listen when we work in demanding industries that require us to move and act fast.

The study, conducted between July and August 2024, involved two surveys targeting a demographically and geographically balanced sample of 1,614 respondents aged 18-64, with a focused study on 529 ...