Chicago Atlantic announced today that it served as the sole arranger and administrative agent on a $30 million senior secured ...

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Managing the workforce and working hours of your call center staff requires more than the often logic-puzzle-like scheduling maze. Your priority is for customers' calls to be expediently handled, but ...

The most useful call center layouts and workspace designs are the ones that aid productivity while conserving space. Consider the tasks your employees need to accomplish and the equipment they need to ...

In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many ...

Call centers, contact centers and contact center as a service software all fall under this category as they include handling of inbound contacts and outbound contacts in the context of customer ...

LAPU-LAPU CITY, Cebu — Millions of Filipinos working in the business process outsourcing (BPO) industry may risk losing their jobs over a proposed United States (U.S.) bill that limits call center ...

Nearshore call center services provider Transparent BPO has unveiled its third contact center in Belize, making room for adding another 400 staff to its operations in the Central American country.

Nearshore BPO provider Transparent has begun turning an abandoned textile mill in Jamaica’s Spanish Town into a contact center, saying the Caribbean country is “an ideal fit” to serve its American ...