How To Inspire And Expand Your Customer Base
Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.
The Art Of Building Long-Term Customer Relationships
Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...
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The True Cost of Contact Center Turnover (And How to Lower It)
What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...
Clutch Has Integrated With Shopify to Power CDP, AI Loyalty, and Retention Marketing for Omnichannel Retailers
New integration combines Clutch's AI-powered Customer Data Platform (CDP) with advanced 1:1 Loyalty, Stored Value, and Offer management ...
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The New Loyalty Playbook: Reach, Activation, and the End of Blind Discounts
The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics ...
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Social Listening = Customer Loyalty. Here’s How to Do It Right
A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.
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How personalised packaging boosts loyalty
In an increasingly competitive market, brands are constantly searching for ways to build stronger ... enhancing customer ...
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How to Use Content to Build Customer Loyalty and Retention
Though content marketing is not a new concept, it's now more important than ever for any company looking to build relationships and drive ... were the top goal of 51% of survey respondents. Customer ...