A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start working from home.

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace them.

IRIS Clarity, the AI-powered voice isolation software, surveyed 500 contact center agents in the US and UK, and found that 89% of agents believe noise negatively impacts call quality, the ability ...

Intradiem Partners With Thrive Global to Support Call Center Agent Wellness Real-time delivery of 60-second “Resets” reduces stress and boosts productivity ...