Call center agents must have active listening skills to ensure customers' requests are handled accurately, according to Safir Adeni, head of channel alliances and partnerships at Uniphore.

Call Agents trained on the brand, system and skills - will eventually produce the superior results of Order-taking & Customer Services that outsourcing has been intended for. QSR's like Kanekt 365 ...

This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, precautions and methods to measure call center performance.

In a second scenario, a human call center agent greets your call, supported by an AI companion on the line. You describe your preferences, and the AI transcribes them into on-screen notes for the ...

The new training program is for all new call center agents who work with QSR clients, and it will be mandatory for any agent who does not currently have an excellent rating. It is part of Kanekt ...