Call Agents trained on the brand, system and skills - will eventually produce the superior results of Order-taking & Customer Services that outsourcing has been intended for. QSR's like Kanekt 365 ...

“Imagine a call center where AI flags any call over 7 minutes as inefficient. An agent helping an elderly customer might need extra time to explain and resolve the issue. But the AI won’t care—it ...

Forty-one percent of call center agents say that they want AI to tackle complex calls. Yet 40% fear that AI will one day take away their jobs. That’s the finding in a survey released today by AI ...

In a second scenario, a human call center agent greets your call, supported by an AI companion on the line. You describe your preferences, and the AI transcribes them into on-screen notes for the ...

The new training program is for all new call center agents who work with QSR clients, and it will be mandatory for any agent who does not currently have an excellent rating. It is part of Kanekt ...

Call Agents trained on the brand, system and skills - will eventually produce the superior results of Order-taking & Customer Services that outsourcing has been intended for. QSR's like Kanekt 365 ...