The new hold assist feature in iOS 26, meanwhile, can keep your spot in line while you wait for a live agent next time you’re stuck waiting for a call center agent.

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

Whether you’re exploring call center automation for the first time or seeking the latest tools to improve your existing software, I hope this guide has provided you with valuable insights and ...