The Philippine contact center industry is bracing for potential policy shifts that could affect growth, particularly with a ...

The Contact Center Association of the Philippines (CCAP) is confident of achieving growth even as geopolitical tensions and policy changes in the United States bring challenges. “The contact center ...

MANILA — The Philippines’ call center industry has seen falling attrition rates in the last few years, with the sector optimistic that the number of agents resigning will further decline.

The Philippines is poised to become a major player in the digital infrastructure landscape, with industry experts predicting a surge in demand for large-scale data centers across the country. This ...

Employees wear headsets while working at desks at the 24/7 Customer Philippines Inc. call center in Cebu, Philippines, on Saturday, Sept. 26, 2015. Philippine economic growth will probably quicken to ...