A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...
With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...
With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...
How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...
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How to Choose the Best Call Center Software
Why outsource customer services, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...
STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises worldwide are partnering with service providers to adapt contact center operations to new work modes and customer behaviors in the wake of the COVID-19 ...
In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five ...
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