Obamacare call center reps were provided with an incorrect script. Script mistakenly said that all Healthcare.gov passwords needed to be reset. Officials say enrollees can continue to use their ...

And now, documents that are reading like call center employee scripts, are grabbing Senator Pizzo's attention. “Why are we wordsmithing on something that has to do with their survival?

Then book the call on your schedule. • Finally, write the words “Thank you.” The customer has made the incredible decision to call and select you over all the competitors in your market. Thanking them ...

Rockwell Electronic Commerce’s (Wood Dale, IL – 630-227-8000) Call Center Studio 3.0 scripts are easily and instantly modified by a call center manager via a client/server model. The scripting tool ...

Silicon Valley startup Sanas has a lofty goal: to make call center workers sound white and American, no matter the country they're from. And that's just the beginning of their grand plan.

To further ensure that their customers' time is not wasted, companies can also replace long hold times with a call-back option, enabling customers to continue the conversation at a time that is ...

Obamacare call center reps were provided with an incorrect script. Script mistakenly said that all Healthcare.gov passwords needed to be reset. Officials say enrollees can continue to use their ...