Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide ...

Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press 1 for…”) Voicemail Customized on-hold messages Use of wrap-up codes to ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

As businesses shift toward omnichannel engagement, call centers and contact centers alike must adapt—moving beyond basic support to deliver faster, more intelligent service that meets rising ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what we know.

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

The pair talked to more than 100 companies in different industries and verticals and discovered that in the home services vertical, many sales begin with a call made to a call center. Home ...

Once I call that number, I'm presented with a ... Many companies don't prioritize customer service and contact centers. They're a necessity, but the goal is to make them as cheap as possible.