Contact Center as a Service (CCaaS) providers offer cloud-based platforms that enable businesses to run their entire customer service operations without on-premise infrastructure. Instead of investing ...

Cloud solutions in the contact center market have grown dramatically, as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. And ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

PossibleNOW made a pair of moves that could help collections departments be more successful with the call efforts. The provider of direct marketing compliance, enterprise consent and preference ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Generative artificial intelligence (AI) has the potential to revolutionize the contact center industry, offering customer service and technical support enhancements that improve efficiency and ...

STAMFORD, Conn.--(BUSINESS WIRE)--Axion Contact, a state-of-the-art healthcare call center solutions provider, is partnering with ReferWell, a digital healthcare company specializing in unique care ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. Most businesses now have turned to outsourcing to help them in almost different aspects of their businesses; be ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...