A former MOHELA call center worker shares their experience of working for the beleaguered student loans company - where staff are TOLD to keep customers on h…
A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...
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L.L.Bean announces staff layoffs, reduction in call center hours
The Freeport-based company L.L.Bean says it will be laying off customer service staff and reducing call center hours in response to more people buying online. L.L.Bean Manager of Public Affairs ...
AI helps call center employees to speak without an accent in real time
Instead of replacing call center employees with AI, Teleperformance uses AI to 'neutralize accents'. This makes them easier ...