A former MOHELA call center worker shares their experience of working for the beleaguered student loans company - where staff are TOLD to keep customers on h…
A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...
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L.L.Bean announces staff layoffs, reduction in call center hours
The Freeport-based company L.L.Bean says it will be laying off customer service staff and reducing call center hours in response to more people buying online. L.L.Bean Manager of Public Affairs ...
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232 HELP to mark 60 years in Acadiana with staff training, gala slated later this year
To mark its milestone, the nonprofit enhances call center staff training to better assist residents in crisis across 10 parishes ...