TheSouth Africa Contact Centre Operations Industry 2024, Featuring Profiles of 30+ Players Including CCI, Merchants, Sigma Connected, Teleperformance and StarTek - ResearchAndMarkets.com ...

Founded in 2006, Smartz Solutions is a leading provider of cloud-based, AI-driven contact centre platforms. With locations in South Africa, Mauritius (Head Office), North America, and Europe, we ...

MultiChoice also said it respects Do Not Contact lists and the Direct Marketing Association of South Africa (DMASA) opt-out database to respect customer preferences.

The head of South Africa's flagship Black economic empowerment programme plans to introduce additional incentives and potential fines to improve corporate participation and curb exploitation of ...

As tax payers eagerly awaited the start of the 2025 tax season on Monday, 7 July, they were plagued by endless online hassles ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have been made generally available in South Africa, and that it has ...

South Africa’s most disadvantaged rely on free healthcare at 3 800 public clinics and hospitals — but these are often plagued by broken equipment and medicine shortages.

Commenting on Venter’s call-up, Erasmus said: “Boan has been consistent for Edinburgh in the URC and the EPCR Challenge Cup, and he is familiar with the South African structures after playing ...

South Africa's payment landscape has long been considered advanced, but in recent years, other emerging economies have surpassed the country in modernizing their payment systems.

South Africa’s revenue department is seeking bidders for the engineering, design and installation of solar panel systems at its offices across the country. The deadline for applications is Dec. 9.

Vodacom Business, in partnership with Anani Technologies and Unisa, has launched a call centre designed to respond to the country's severe unemployment crisis. Through this partnership, much-needed ...