DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first ...

The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Altitude Software, a provider of contact center technology, released Altitude uCI applications integration with the latest Cisco contact center solutions, namely Cisco Unified Communications Manager 8 ...

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MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud is now available directly through the Cisco ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

HERNDON, Va.--(BUSINESS WIRE)-- ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan ...

DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first ...