Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

Customers want self-service. The contact center allows brands to empower customers, giving them the tools they need to answer their own questions. More than one type. Companies can choose from ...

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

A call center that receives calls from a link on a Web page. Such websites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony ...