Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has received an Honorable Mention in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

Five9 Recognized for Completeness of Vision and Ability to Execute Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has once again been positioned by Gartner as a ...

The B2B technology market has been in a state of deep freeze for well over two years, since the Fed began increasing interest rates, raising borrowing costs, and making funding more difficult. Mergers ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has once again been positioned by Gartner as a Leader in the Magic Quadrant ...