This silo approach only serves the company ... You need an integrated customer technology strategy built on these three key ...

Organizations should view their payment practices as a core component of their customer relationship strategy.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

In the fast-paced world of retail, one thing has become abundantly clear—personalized notifications are a game-changer.

Companies want context across the whole customer journey, says CEO Yamini Rangan. Here's how HubSpot plans to deliver it.

Customers experience your company horizontally, across organizational boundaries, but most companies approach customer interaction on a functional basis. The typical result? The inability of ...