Consulting's dirty little secret IT catfight in Portland, OR Eventually, the customer balked and sent the consulting firm a strongly worded letter that came just short of terminating the relationship.

Forbes: Micah Solomon consulting on customer centricity and building customer centric corporate cultures. He discusses the concept formerly known as "the customer experience," and, before that ...

Most small businesses struggle to develop a robust marketing presence. They have limited resources, fewer people out there, and a smaller budget, so they cannot compete with much larger companies.

Forbes: Customer experience consultant Micah Solomon shares the lessons of (no joking!) customer experience consultant Jerry Seinfeld and shows how to apply them to your customer centricity efforts.

Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

The ultimate 4-step customer service recovery method, based on consulting the best practices of today’s great customer-centric organizations. EXPERT OPINION BY MICAH SOLOMON, CUSTOMER CONSULTANT ...

A CRM consultant analyzes every aspect of your customer relations. Consultants use analytic tools and processes to identify the interactions, channels and people who have the greatest impact on ...

Make sure you're contactable and have a clear channel for customer feedback. For tech and tech-enabled services, email is the best route there is, and is also the easiest to handle. Listen to the ...

EXPERT OPINION BY MICAH SOLOMON, CUSTOMER CONSULTANT, SPEAKER, AUTHOR @ MICAHSOLOMON Jul 7, 2016 ...