Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Parkway Toyota’s Nick Latino shares how strong fixed ops strategies, customer retention, and efficiency drive profitability ...

In the fast-paced and competitive world of e-commerce, businesses need reliable tools to stay ahead of the game. The right ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, today announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, ...

The key to success lies in differentiating your service, optimizing operations, leveraging technology, and fostering customer ...

Utilise WhatsApp as a strategic business channel to create personalised, real-time customer journeys, leveraging different ...

In today's competitive business landscape, artificial intelligence (AI) has evolved from a futuristic concept to an essential ...

Olushola Adekunle, customer experience lead, added that the firm’s efficient complaint resolution system ensures quick issue ...