A business owner has left the internet divided after explaining why they refused to honor a "loyal" customer's full loyalty card from the establishment's previous management. In a discussion ...

Only 26% of cardholders are currently satisfied with their cards, 50% are indifferent, and 24% are outright dissatisfied. These results indicate that customer loyalty to their bank is likely to be ...

Along with the change of management, he decided to stop accepting old loyalty cards. Then, months later, a customer walked in with an old loyalty card. Read the story below for all the details.

Capgemini research finds 74% of cardholders dissatisfied as banks struggle with digital experience and onboarding friction ...

Spot hidden opportunities. Social listening reveals unexpected product uses, unmet customer needs and brand loyalty drivers that traditional research might overlook. Turn insights into action.

United Airlines is seeking to deepen customer loyalty, which the carrier says is ... they choose to have our credit card,” Leskinen said. “That is a much more resilient business model.” ...

Galileo simplifies card issuing, while Ascenda ensures seamless loyalty integration, creating frictionless reward experiences that boost customer satisfaction and ROI. "Our collaboration with ...