As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

Ability to receive and record information for all incoming service calls into Service Titan. Decisiveness, willingness to ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...