It goes without saying that customers today expect better, faster service than ever before. Keeping up with demand is challenging enough, but exceeding expectations is entirely another animal—and it's ...

Before a family vacation or business trip, my routine is to check Internet travel sites, like Traveladvisor, and I pore over hotel reviews. I thank these tireless blogging reconnaissance elite of the ...

Comcast Corp. scored a public relations coup in April when an executive responded within 20 minutes to complaints about a cable outage posted by a prominent blogger on a microblogging site. Michael ...

Growing customer expectations are forcing companies to rethink their current approach to customer service. With connected devices and artificial intelligence (AI), technology is playing a significant ...

(This is the second half of a two-part series on the keys to great customer service as described in the new book Attack of the Customers, by Greg Gianforte and Paul Gillin. Read part one here.) In ...

We have talked about why great customer service is important and what it means to have good customer service. Now, let us talk about how to implement great customer service in your company. As a small ...

The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Here’s what you need to know. Whether it’s a bored demeanor, a dismissive look or just ...

The three top countries for customer service may not be the ones you expect. According to a new report from Zendesk, a cloud-based customer service platform provider, New Zealand, Canada and Norway ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Social media empowers consumers to radically influence your brand -- for better or worse. In fact, prospects and customers have the ability to participate directly in your marketing. As a result, one ...