Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

It was to be an enduring effort. Today, the bank is renowned for its ethos of Making Banking Joyful, with the entire organisation increasingly orientated towards excellence in customer service, and ...

Furthermore, research shows that companies have prioritised cost-cutting in customer service more than efforts to improve customer retention. Globally, 62% of executives report successfully reducing ...

SINGAPORE, April 10, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement, proudly presented its cutting-edge solutions at The MarTech Summit Asia 2025 ...

Cabin and flight crew said the kindness of passengers has helped them cope with an uncertain future. Read more at ...

With nearly 40 million monthly users in eight Southeast Asian markets, Grab already uses conventional AI for service improvements like driver allocation and route optimization. In February, Grab ...

Among the top brands, Singapore consumers were fixated on food. More than a third of their top 30 brands for customer experience were those who could satisfy cravings (McDonald's, Haidilao, Din Tai ...

AUSTIN, Texas, Aug. 21 /PRNewswire/ -- COPC Inc. (Customer Operations Performance Center Inc.) today announced that Microsoft's Managed Global Operations and Customer Service Asia Pacific ...

In terms of market leadership, Frost & Sullivan’s report entitled, Asia Pacific Contact Center Applications Market*, cites Verint as the leading vendor in APAC QM Systems at 37.1%, APAC WFM ...

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