Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing ...

Customer service representatives need certain skills to represent their company, resolve issues and do their job, including professionalism, strong communication, efficiency in using available ...

Answer: The basic building blocks themselves and the ... Most companies and organizations look at customer service as a separate part of the overall operation such as the "customer service ...

Here are 10 tips to improve customer service. What truly separates successful brands from their competitors is offering a high level of personalization as part of their customer service experience.

If your company has already developed some basic type of customer service training program for front-line sales associates, I would suggest that if you don't already do this, add these simple ...

One tip is to provide employees with specific training on how to improve their customer service skills. The training can be in-person or online and can be customized depending on the needs of the ...