Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM automation system, aimed at helping businesses improve how they track leads ...

While ERP systems allow for integrations to manage sales cycles, marketing, customer service and the compilation of complete customer views, these processes are better handled by CRMs. However ...

Martin Barraud/Getty Trying to get "customer service" from a big brand by phone—so you can ask a question, straighten out a billing problem or change an order—often means waiting on hold for a ...