With deeper data-driven insights, Silver Star’s customer service representatives (CSRs) increased their first call resolution rate 83 percent while reducing unnecessary truck rolls by 41 percent ...

In Home Flooring, a company based in Denver, is renowned for its comprehensive services in providing high-quality flooring ...

To recognize these standout companies, Forbes has partnered with data analytics company HundredX to create our first-ever list recognizing Best Customer Service. Unveiled on November 29, the ...

13. Prioritize High-Impact Tasks As a manager, ensuring top-quality customer experience when you're running a lean staff comes down to two key factors: prioritization and empowerment.

With new email automation capabilities and enhanced automated voice communications, Ada is the first AI Agent for customer service to support AI-powered conversations on all channels for customer ...

A survey of almost 900 customer service reps revealed that while some employees outperformed others, it wasn’t because of their level of experience. Instead, what mattered was if their ...