13. Prioritize High-Impact Tasks As a manager, ensuring top-quality customer experience when you're running a lean staff comes down to two key factors: prioritization and empowerment.

To recognize these standout companies, Forbes has partnered with data analytics company HundredX to create our first-ever list recognizing Best Customer Service. Unveiled on November 29, the ...

With deeper data-driven insights, Silver Star’s customer service representatives (CSRs) increased their first call resolution rate 83 percent while reducing unnecessary truck rolls by 41 percent ...

With new email automation capabilities and enhanced automated voice communications, Ada is the first AI Agent for customer service to support AI-powered conversations on all channels for customer ...

The Keys to Top-Quality Customer Service, According to 24 Business Leaders in the Know They share their advice on how to hire the best CX talent, train your team to walk in your customers' shoes ...

In Home Flooring, a company based in Denver, is renowned for its comprehensive services in providing high-quality flooring ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

A survey of almost 900 customer service reps revealed that while some employees outperformed others, it wasn’t because of their level of experience. Instead, what mattered was if their ...