PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...

On a scale of 1 to 5, how likely are you to share this story with a friend? All I can really say about the appointment at my kid's allergist is that it occurred. We waited weeks to get in, got some ...

A new survey commissioned by the AI customer service company Cogito tells a mixed story. But the choice doesn’t need to be so binary. A big chunk of the poll hinged on whether AI is better used as a ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...