DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years.Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked ...

A British DJ used his love for Eminem as inspiration for a funny note to a customer service department. Jay Whalley messaged online clothing site ASOS to ask about a blazer he’d ordered – but ...

7. "Kindness and courtesy are at the root of a positive customer experience." I wrote about this concept in my latest book, I’ll Be Back.I used different words, but the meaning is the same: Be nice!