Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

Customer service often requires addressing concerns head-on rather than brushing them aside. Good Answer #1: "I recall a situation where a customer was extremely upset because their order was delayed.

Few skills impact the customer service process more than communication. Great customer service typically results from effective listening, followed by articulate and clear verbal messages ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty, says Micah Solomon, a customer service ...

More than two-thirds of federal managers say their agency's customer service quality is at least comparable to the private sector standard. Unfortunately, the public is less optimistic.