Your customer service team has incredible potential to impact your users’ experiences and, consequently, your business.

4. Utilize digital tools. Digital tools can enhance cross-team communication by providing a platform for team members to share information and stay up-to-date on customer interactions.

Your team should be able to oversee a customer project, manage contracts, liaise escalations, promote RFEs, provide some level of technical support, and facilitate renewals.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

And those are the tickets worth automating, says Liz Tsai, founder and CEO of Dallas- based customer service firm HiOperator (No. 276 on the 2022 Inc. 5000).

“ The team already does an incredible job, and I’m excited to build on this strong foundation,” says Grandin. “Our goal is to optimise every touchpoint of the customer journey, ensuring that whether ...

Virtual customer service is becoming more popular, but you want make sure you pair it with content that educates the customer at the right time. Make educational videos and blog posts accessible ...

Some touchpoints to consider are online presence, advertisements, website experience, retail stores, and contact with the customer service team. Ensuring inclusivity across all touchpoints is crucial.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace ...