Businesses need to take stock of their data storage structures and workflows, and to improve integrations, security, and ...

Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

The Gist Integrated strategy framework. A robust customer experience strategy integrates organizational strategy with customer lifecycle insights and creates alignment across all departments ...

Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and community engagement.

ROLLER's customer-first strategy is at the forefront of every decision, and these new additions underscore the company's dedication to its community, ensuring operators are supported, wherever ...

Related Article: 9 Building Blocks Toward Exceptional Customer Experience Lead by Example in Your Customer Experience Strategy When you listen to Damola talk, you can feel his passion, see his ...

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As ...

Managing customer satisfaction through service disruptions is not a new challenge for utilities. What is new is the frequency of disruptions caused by storms and natural disasters.

Positioning customer experience security into your business strategy requires you to embrace personalization, identification of threat vectors and collaboration. Here’s what you need to know: ...

Strategy (Nasdaq: MSTR), a pioneer in AI-powered business intelligence, today announced that Amica Mutual Insurance Company is using the Strategy One platform and its HyperIntelligence® feature ...

Written by Brian Chidester Brian Chidester is the Head of Global Strategy & Innovation for Public Sector at Adobe and the host of the award-winning podcast “The Government Huddle.” Mr. Chidester was a ...

They also talk about how they’re managing through a high-rate environment while keeping up with their customer-for-life strategy, and high employee retention through company culture.