Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Businesses whatever and wherever you are should have strategic plan as that is the key to success ... These objectives could be anything from increasing revenue, sales, customer satisfaction etc.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

and AI-powered customer experience management (CXM) platform Lucidya have announced a strategic partnership during a signing ceremony at LEAP. Through this collaboration, Lucidya’s social ...

Generali's Board of Directors has approved a new three-year strategic plan, Lifetime Partner 27: Driving Excellence, which aims to enhance excellence in ...