When technology professionals "can share their data with marketing, sales, and other customer-facing departments, it's easier to specify the changes and developments required to support a better ...

By Tom Karren, Moki With more retailers bringing technology into their stores and 90% of customers saying they expect retailers’ brand experience to be uniform across channels, the question isn’t ...

The role of customer-facing teams is constantly evolving. As customers and prospects become more self-sufficient than ever, they expect go-to-market teams to come to the table well-researched and ...

Let’s explore why customer experience (CX) is so important in the software development process, and what technology leaders can do to integrate a CX mindset into their projects. Customer ...

Even though technology is an essential part of providing customer service–whether today's latest technology like AI, machine learning, and chatbots; or, as it was for decades, telephone service ...

Retailers stated that in-store, customer-facing technology is “most important” to their organizations, followed by real-time retail and unified commerce. These and other findings were revealed in the ...

Practical examples across B2B, B2C, ... Management and technology consultancy BearingPoint has released a new thought leadership ... As AI becomes the engine of customer-facing operations, ...

Business Why businesses take advantage of customer-facing voice technology. Businesses could assert their own brand identity and cultivate `one-on-one ‘ relationships with their customers ...

Then in the mid-to-late ’90s, the first airline websites came on the scene, and investment shifted to building customer-facing technology on top of reliable passenger service systems rather than ...

That, however, has been changing as more retailers embrace new customer-facing technology. You might see a robot patrolling the aisles in your grocery store or perhaps one cleaning its floors.

LONDON, Sept. 18, 2017 /PRNewswire/ -- Customer-facing digital technology is driving digital transformation in retail, supported by lower-key, ena ...

Leaders must shift their focus towards enabling customer-facing employees with technology, allowing them to broaden their talent pool and better support the employees they are able to attract.