Nobody likes dealing with difficult customers, but it's a part of day-to-day business. Here are five ideas to help you keep your cool and even turn an angry caller into a loyal advocate.

Better to lose one out of 50 customers–especially if that customer is taking 10 times the time and effort to deal with. In contrast, if 10 (or more) out of 50 customers have problems, then they ...

How to deal with angry customers. July 1, 2007 Anyone in the position of dealing with the public has, at one time or another, had to deal with someone who's upset about their experience.

4 Brilliant Tips For Dealing With Angry Customers. ByThe Muse, Former Contributor. Forbes contributors publish independent expert analyses and insights. Apr 10, 2014, ...

The goal of the average freelancer, entrepreneur or service provider can be summed up in this basic algorithm: Get a client, land a gig, get the job done, get paid promptly, and get a repeat. If ...

Here are seven sure-fire ways in dealing with difficult customers so you’re armed for the next encounter. 1. Keep your emotions in check. No one likes to be attacked or criticized by a customer, ...

If you have not encountered them yet, you will. They are unhappy customers who call and bombard you with accusations, wrong statements about how things are, and an attitude that they know more than ...

Patience. Honesty. Respect. When dealing with customers on social media, remember to keep your cool and answer with empathy, said Andrew Torba, co-founder and CEO of Kuhcoon.com, which sells a suit… ...

At a time when many airline customers are deeply unhappy, there is, apparently, clever help at hand. Technological help. American Airlines has a special way of dealing with angry customers | ZDNET ...

The goal of the average freelancer, entrepreneur or service provider can be summed up in this basic algorithm: Get a client, land a gig, get the job done, get paid promptly, and get a repeat. If ...