Working retail often means dealing with difficult customers and unfair demands. Imagine seeing your new coworker dealing with a difficult customer. Would you offer to help, or would you figure it’s ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Some difficult customers refuse to listen to reason, no matter how clearly it’s stated. When one “Karen” like customer refused to take no for an answer, one fed-up woodworker decided to drastically ...