A new Microsoft report ranks 80 professions by their risk of being replaced by AI tools. Microsoft study identified jobs most ...

But when Shah saw that ChatGPT could respond to questions with intricate, lifelike responses, he knew it could fix the customer service hotline of his India-based e-commerce platform, Dukaan.

On Dec. 18, 2023, we reviewed several online advertisements that claimed Netflix was hiring for remote customer-service job positions that would pay up to $22 per hour.

Researchers at Microsoft have tried to figure out which jobs are most and least likely to be replaced by generative AI.

It handles two-thirds of our customer service chat inquiries. It's on par with humans in terms of satisfaction and it resulted in a 25% reduction in repeat inquiries from customers.

The Keep Call Centers in America Act would require a company to disclose when they relocate call center operations overseas ...