NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Finally, trust and transparency go a long way in ensuring customer satisfaction at the end of their journey. This means data ...

After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

A new Reusable Digital ID Network partnership to serve UK financial services providers has been announced by Select ID, SQR, ...

The Center for Digital Government invites nominations for its Government Experience Awards, taking digital government awards ...

Industry experts and CX leaders explore digital transformation, communication strategies, and the future of customer engagement. CHARLOTTE, NORTH ...

LAS VEGAS and STOCKHOLM, March 18, 2025 /PRNewswire/ -- Sinch (Sinch AB (publ)) (XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud ...

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...