Disney Plus got off to a rocky start with widespread technical problems for the streaming service on launch day — and a week later, the company says it’s still seeing a high level of incoming ...

Professional Development: Business Lessons from Disney Institute. By Bruce Jones, Senior Director, Disney Institute At Disney Institute, where we work with business professionals from around the ...

Spirit Airlines turns to Disney to improve its customer service Stranded passengers stand at the Spirit Airlines ticket counter at the Fort Lauderdale-Hollywood International Airport in 2010.

3 Customer Service Mistakes Disney Plus Made at Launch It’s no secret that last week was a massive success for Disney Plus, Disney’s streaming service, which launched on November 12. While analysts ...

The compass figures prominently into the Disney philosophy of customer service ("Guestology"). Here are the four key points of its customer-care beliefs.

We want to learn more about how customer service works at big companies like Apple, Intuit, Disney and Airbnb. by Ariana Tobin , Justin Elliott and Ken Armstrong Oct. 2, 2020, 5 a.m. EDT ...

Disney gets customer service right, which is why lots of people on my ship were booking their next cruise before they even left the ship. Others in the same industry (and many other industries ...

Professional Development: Business Lessons from Disney Institute. By Bruce Jones, Senior Programming Director, Disney Institute What would Walt Disney Parks and Resorts be without its Cast Members ...