The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

As a result, every team in the organization will seek to apply experience to every new initiative they undertake, whether introducing a new product or organizing an employee engagement program.

Those that use it responsibly—prioritizing transparency, ethical AI and customer trust—will set new standards for engagement. Those that push too hard, invading privacy or failing to address ...

Total Expert, the FinServ leader in customer engagement software, today launched Engage SMS, a purpose-built text messaging tool that enables lenders ...