For 23 years, my best friend has taken 911 calls and worked the police radio. Although the end is in sight, she’s not done yet. For her and every 911 Dispatcher here are some ...

I am writing to commend the 9-1-1 dispatcher who took Amanda Berry's call. She has been criticized for not taking the call seriously or not seeming to be caring enough.

Mr. Zimmerman responds, “Yeah,” to which the dispatcher says, “OK, we don’t need you to do that.” No other discussion concerning Mr. Zimmerman’s behavior occurs.

I have been a full-time public safety dispatcher for Adams for 18 years as well a part-time dispatcher for the city of Pittsfield for 8 years. I use the title, public safety dispatcher because 911 ...