The seven principles of Flow by Design will guide digital business transformation initiatives for a more sustainable paradigm of success. These principles will better design stakeholder ...

Kolsky sees the hosted cloud as a poor model, used primarily by technology laggards and late adopters of CRM in the cloud. MANAGED CLOUD. P ros. The managed cloud model is similar to the private cloud ...

Salesforce is a big, complex set of services, which has been augmented via acquisition with several other big complex services, including MuleSoft, Tableau and Slack, three companies the CRM giant ...

CRM is an industry that’s been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media, and process flow. However, to ...

Understand the BI Maturity Model to Improve Your CRM Implementation. The high failure rate of business intelligence (BI) projects has been well documented. Recent reports from Gartner, Forrester, and ...