A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

To write a formal letter to the Queen, the convention is to open with ‘Madam’ and close the letter with ‘I have the honour to be, Madam, Your Majesty’s humble and obedient servant’. Formal writing ...

In the war over proper grammar, one of the biggest minefields writers must navigate is when to capitalize a person’s title. For PR and marketing professionals, there’s no way to avoid title ...

The phone rings. You answer. “May I speak with Ms. XYZ?” the caller asks. You’re Ms. XYZ. How do you reply? A reader in Orange County isn’t sure. “Many will respond with ‘This is she.’ I usually reply ...

Don't miss out on the headlines from News. Followed categories will be added to My News. It was the night of nights to celebrate 12 years of school done and dusted. It was also an emotional night for ...