Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector.

"The future call center must be a strategic asset, seamlessly integrated with core business systems to provide the entire customer view for our clients and allow call center agents to deliver ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed ...