CCAI customers can now unify their contact center technology stack with a complete cloud-native solution, managed, delivered and supported by Google Cloud, and running on Google Cloud Platform (GCP).

The Google CCAI products integrate with telephony platform providers such as Avaya, Cisco, Mitel and others, as well as contact center desktop systems. The products can pass inquiries between each ...

Several integration partners are now working with Google to help organizations implement Contact Center AI, including Avaya, Mitel, 8x8, Cisco, Five9, Genesys, Salesforce, Twilio and Vonage.

Google AI together with 8x8 Contact Center enables our customers to leverage the latest AI technologies to enhance the overall experience of their end customers,” said Dejan Deklich, Chief ...

“Google Cloud Contact Center AI enables the best experience for both agents and customers. AI and natural language processing are, and should, be used to scale, support and improve human agents ...

Google on Tuesday announced new and enhanced contact center tools, with improvements to the underlying speech recognition technology. The improvements, which are the most significant since Google ...

Customer Engagement Suite with Google AI, a new version of Contact Center AI Insights, is intended for omni-channel contact centers. The AI applies Gemini 1.5 Flash to: CRM applications.

He noted that Google has seen quite a bit of success with Contact Center AI in the telco space, but also among government agencies, for example, especially in Europe and Asia.

Prior to joining Cresta, Wu co-founded Google's Contact Center AI Solution in 2017, and oversaw the development of its Conversational AI Products, including Cloud Dialogflow, Cloud Translation ...