The Rootlets Of Feedback Collection. Typically, you can follow either a direct approach or an indirect approach. • Direct approach: This is when the customers share their feedback directly with ...

2. Empower Your Team. An empowered employee makes an empowered customer. I invite my team to get involved in the decision-making process in a way that favors the customers’ interest, even when ...

A happy customer will not only return to your service but is likely to promote your company through word of mouth. So how do we achieve this level of customer satisfaction? CSAT, ...

D2CX. D2CX by Inc42 is a 12-week hands-on program to help you level up your D2C game. Learn from India's top 1% D2C founders and experts through actionable insights, proven strategies and tactics ...